Delays in returns: At the moment we need a little more time to confirm your return after we have received it. Please excuse the waiting time.
PLACING AN ORDER
You can place an order through our online shop, via email or phone.
How can I place an order in the online shop?
Place the items you wish to purchase into the shopping cart. You can then place the order from your shopping cart. To complete your order, log into your customer account or register for our online shop. Select your preferred payment method and confirm your order.
How can I place an order via email?
If your would like to place an order via email, you can send us an email at firstname.lastname@example.org. Please include the following information in your email:
- Product code and description
- Item quantities
- Size (if necessary)
- Your contact details and customer number (delivery and billing addresses)
- Whether you wish to pay via bank transfer
How can I place an order over the phone?
You are welcome to place an order with us over the phone. You can reach us at +49 2871 27 55 55. Please have the necessary information prepared (see section about ordering via email).
Monday to Friday: 9.00am - 1.00pm
How do I redeem a gift voucher in the online shop?
Enter your voucher code in the “Enter Promo Code” box displayed in your shopping cart. If all conditions are met, the amount will be automatically deducted from the order total.
Was your voucher code not accepted?
- Please check whether you have entered all letters and numbers correctly so that the code matches exactly and make sure there is no space at the end or beginning of the promo code.
- Make sure you’ve reached the minimum order value required.
- Check whether your voucher code has already been used in a previous order.
- If your code is still not working, please contact our customer service.